We love questions, and are happy to expedite the spread of knowledge by including the answers to some common questions. Have a burning question not covered here? Feel free to reach out via the contact methods at the page footer.
Q: How much does shipping cost?
A: Shipping is free for orders within the United States! As international shipping can get expensive, we are currently trialing a flat rate of $10 USD shipping for international orders to provide predictably low costs for eager gamers around the world. This service provides a tracking number and shipping through the USPS, although faster and pricier options can be selected at the customer's discretion at checkout.
Q: How are your dice made?
A: All of the dice currently found on the website are created using the fusion of 3D printing and investment casting. A special printer is used to produce a wax-like copy of each model that is embedded in a ceramic substance called investment. As the investment is fired to harden the ceramic, the wax burns out leaving dice-shaped cavities behind. These are filled with molten metal, which is allowed to cool. After removing the investment and some cleanup, a new dice is born!
Q: How can I take care of my dice? (Dealing with Pointy Dice)
A: To protect your table and the dice, please roll on a designated rolling mat. Inexpensive options abound, and both you and your host will be excited to avoid some damage. Some pointier options available should only be used on a surface that you don't mind damaging, as they are heavy enough to leave pock marks in several common surfaces. In no case should any dice be thrown at a fellow player, and ours are no exception.
Q: When will my order ship?
A: It varies! As we fulfill orders, we are trying to build an inventory to allow for immediate shipping. Many of the individual D20's ship within a few days as a result if purchased in the standard bronze. New product releases and precious metals orders can take up to 6 weeks to ship to allow for cast batching. We'll always try to accommodate time-sensitive requests for gifts and special occasions, but sometimes this is not possible.
Q: Are there any methods to help make the numbers more visible on each die?
A: The currently recommended method is similar to the inking process used with plastic dice. Apply thinned acrylic paint with a brush around the numbers, being sure to wipe off any extra. Just be careful to let the paint set before moving between faces, as otherwise it can run off.
Q: Will the sets for the individual D20's listed on your website be completed?
A: Definitely! In many cases, the individual D20's started as theme explorations that were fun enough that we didn't want to wait to get them into the wild. Look for full sets in the coming months.
Q: Several products list silver as an option for material. Are there any photos to visually compare the different materials?
A: The higher cost of sterling silver results in smaller and more infrequent casts with this material to keep things efficient. To provide a unified comparison, the photo below displays bronze with a patina added, polished bronze, and silver versions of the Crystalline D20.
Q: Can you produce dice in a custom material not listed on the product page?
A: In some cases, yes! All dice must be cast using a single material with our current process, and additional materials will be added eventually. If you want to be ahead of the curve, a special order of dice can be made for copper, brass, or gold by contacting us with one of the methods listed below. Just be aware that both the copper and gold options are soft and likely unsuitable for heavy use!